제 1장 연구의 개요
1. 연구의 배경 및 목적 ················································· 1
2. 연구의 범위 및 추진프로세스 ········································· 2
제 2장 국내외 전자출원시스템 분석
1. 국내외 전자출원 동향 ················································ 4
1) 국내 전자출원 동향 ··············································· 4
2) 해외 전자출원 동향 ··············································· 6
2. 국내외 전자출원시스템 ··············································· 8
1) 한국의 전자출원시스템 ············································ 8
2) 미국의 전자출원시스템 ··········································· 13
3) EU의 전자출원시스템············································ 18
4) 중국의 전자출원시스템 ··········································· 25
5) 일본의 전자출원시스템 ··········································· 27
6) WIPO의 전자출원시스템·········································· 30
3. 국내외 대민서비스 정보통신 기술동향 ······························· 34
1) 글로벌 SW 트렌드··············································· 34
2) 주요 SW 기술별 동향············································ 39
3) 전자정부 추진방향 ··············································· 50
제 3장 전자출원 이용자 수요분석
1. 전자출원시스템 민원분석 ············································ 54
1) 이용자 상담내역 ················································· 54
2) 민원관리대장 ···················································· 57
2. 이용자 설문조사 분석 ··············································· 65
1) 설문조사 개요 ··················································· 65
2) 설문조사 결과분석 ··············································· 66
3. 이용자 심층 조사분석 ··············································· 81
1) 전자출원 실무자 Interview ········································ 81
2) 변리사 간담회 ··················································· 85
제 4장 전자출원서비스 개선방향
1. 전자출원서비스 개선 주요이슈 도출 ·································· 89
1) 전자출원SW에 대한 주요이슈 ····································· 89
2) 사용자등록·인증에 대한 주요이슈 ································ 92
3) 수수료에 대한 주요이슈 ·········································· 93
4) 제증명에 대한 주요이슈 ·········································· 94
5) 특허로 홈페이지에 대한 주요이슈································· 96
2. 전자출원서비스의 주요 개선과제····································· 97
1) 전자출원SW의 주요 개선과제 ····································· 97
2) 사용자등록·인증의 주요 개선과제 ································ 99
3) 수수료의 주요 개선과제 ·········································· 99
4) 제증명의 주요 개선과제 ·········································· 99
5) 특허로 홈페이지의 주요 개선과제································ 100
3. 전자출원서비스의 개선방안 ········································· 101
1) 전자출원SW의 개선방안········································· 101
2) 사용자등록·인증의 개선방안···································· 107
3) 수수료·제증명·홈페이지 개선방안······························ 110
제 5장 결론 및 정책제언
1. 결론 ······························································ 113
2. 제언 ·······························································114